Resume

Experience

Summary

Efficient and detail-oriented graphic design student with 8 years of experience in customer-facing roles, including shift supervision and training. Proficient in Adobe Creative Suite and skilled in guest services, restaurant management, and leadership development. Currently pursuing a Bachelor's of Science in Design: Graphic Design at Arizona State University. Authorized to work in the US for any employer

2025-Present

Shift Supervisor

Starbucks

Veron Hills, IL

Shift Supervisors create great experiences for partners and customers alike. As a Shift Supervisor, I run shifts, lead the store team and make decisions that impact store operations. This role is a great way to develop leadership skills and expand your responsibility.

Responsibilities

Manage shifts: Run shifts, including opening and closing duties
Lead the team: Inspire and motivate the team to deliver great customer service
Make decisions: Make decisions that impact store operations
Ensure quality: Ensure that products are prepared and presented to standard recipes and presentation standards
Ensure safety: Ensure that all partners follow Starbucks operational policies and procedures for safety and security
Ensure cleanliness: Ensure that the store is clean and that security procedures are in place
Handle customer inquiries: Handle customer inquiries and resolve any issues that arise during shifts
Anticipate customer needs: Anticipate customer needs by evaluating the environment and customers for cues

2022-2025

Barista Trainer

Starbucks

Veron Hills. IL

Focuses on the guest experience and quality guest service within the Starbucks team. Under the direction of the Starbucks Manager
Trains and certifies all newly hired Starbucks partners through the Barista Certification process. provide premium quality products.
Ensures daily time, temperature, transfer, and waste controls are followed, leading them according to our Culture and Values.

2020-2021

Barista

Starbucks

Creating moments of connection with my customers every day
Handcraft delicious beverages and build relationships with my customers and with my fellow partner

Veron Hills. IL

2020-2021

Supervisor

Great Wolf Lodge

Promoted to supervisor after working at this location for a year and exceeding sales goals.
Manage a Dunkin Donuts location inside a busy hotel lodge and was responsible for everything from decorations to orders.
Process shipment orders including the daily donut orders and weekly product orders.
Greet and serve customers, answer customer questions about the menu, and process payments.
Oversee team members, assist managers with training new employees at other food outlets in the lodge, and train my own employees for my outlet.
Resolve any customer issues and find resolutions quickly.
Maintain store cleanliness per company guidelines.
Create a daily task sheet and distribute it to working staff to ensure all tasks are completed each day.
Restock supplies and make sure inventory is always available

Gurnee, IL

Education

2022-Present

Bachelor's of Science in Design: Graphic Design

Arizona State University

Remote

committed to excellence in traditional and contemporary graphic design education, professionalism, research and service for the community at large.
Faculty, alumni, students and visiting designers and educators constantly reinforce the link between society and nature and vigorously advocate quality in developing communication strategies.
places an emphasis on strategic communication developed through a design process that includes research, analysis, conceptualization, planning and realization.
The process leads to innovative visual communication design solutions for contemporary design problems that are local to global in scope.
Uses Adobe as their training tools

2014-2018

Diploma

High School Diploma

Grayslake North High School

Grayslake North